Refund Policy
At ADVF, all payments are final and non-refundable once processed, except where required by law or in the case of a verified billing error.
Foundation Sessions
Foundation Sessions are $60 and are reserved for a specific appointment time.
Cancellations or reschedule requests must be made at least 24 hours before the scheduled session. Sessions canceled with less than 24 hours’ notice, or missed without notice, are forfeited and are not eligible for a refund.
ADVF may make exceptions or reinstate a session at its discretion.
Private Training
Private Training requires a four-month initial commitment.
Recurring payments are non-refundable once processed. Ending training, reducing training frequency, or stopping attendance does not automatically cancel future billing.
After the initial commitment period, clients must provide at least 30 days’ notice to cancel or change their training agreement. Notice may be submitted by text message, email, or through the ADVF training platform.
Any payments scheduled during the 30-day notice period remain due.
If a client ends the agreement before completing the initial commitment, an early termination fee equal to one month of the client’s current training rate may apply.
Training Sessions and Credits
Training credits are valid for 60 days from the date they are issued unless ADVF agrees otherwise.
Clients who discontinue recurring training may continue using any paid and unexpired training sessions remaining on their account until those sessions expire.
Unused sessions are not eligible for a cash refund.
Ending recurring training does not extend the expiration date of previously purchased sessions.
Ongoing program benefits, including programming updates, nutrition guidance, accountability, app coaching, and other continuing coaching services, may end when the client’s active training agreement ends.
ADVF may extend, freeze, or reinstate session credits at its discretion.
Late Cancellations and No-Shows
Training appointments require at least 24 hours’ notice to cancel or reschedule.
Appointments canceled within 24 hours of the scheduled start time, or missed without notice, are considered used and are not refundable.
Exceptions may be made at ADVF’s discretion.
ADVF Virtual Training
ADVF Virtual Training requires a four-month initial commitment.
Payments are final and non-refundable once processed because programming, coaching access, and program resources are provided as part of the ongoing service.
Clients wishing to cancel after the initial commitment must provide at least 30 days’ notice.
Early termination before completion of the initial commitment may result in an early termination fee equal to one month of the client’s current program rate.
Temporary freezes or other accommodations may be approved by ADVF on a case-by-case basis.
Refund Exceptions
A refund or payment correction may be issued when:
* ADVF confirms that a client was charged incorrectly or more than once for the same payment.
* ADVF cancels a paid service and cannot reasonably provide or reschedule that service.
* A refund is required by applicable law.
Any voluntary refund, credit extension, freeze, reinstatement, or other exception provided by ADVF does not change this policy or create an obligation to provide the same exception in the future.
Cancellations and Billing Questions
Questions regarding billing, cancellations, credits, or this policy should be directed to Advance Fitness by Cash (ADVF) through the contact information listed on FitnessByCash.com.
Submitting a cancellation request does not erase charges already due under an existing training agreement.
Policy Updates
ADVF reserves the right to update this policy at any time. Changes will apply prospectively and will not alter obligations already agreed to under an existing training agreement, except where required by law.